Job Details: Cash Collections Negotiator

Accident Management Company
Lichfield, Staffordshire
£20,000 - £26,500
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Midas Recruitment Ltd

7 High Street

Sutton Coldfield 

B72 1XH

0121 321 2444


About the Client:

Our Client a well-known, UK based Company with the Head Office in Lichfield. This business has enjoyed substantial growth over recent years and is now looking to increase head count to cope with the demands of a growing company. This role is to deliver monthly pledge and cash targets through effective resolution of motor claims


Duties for the role of Cash Collections Negotiator:

To deliver monthly pledge and cash targets through effective resolution of motor claims

  • To investigate causes of non -payment delays and resolve promptly
  • Review case history of assigned claims, liaising with internal departments as needed to establish status
  • Update the BackOffice system with accurate clear records of discussions had, next steps and time frames
  • To review file, location, and road layout of accident, speaking with client and witnesses
  • Consulting with Team Leader over findings and next step if necessary
  • Produce a chronology of events through liaising with Repairers and Insurers if hire period is disputed
  • Reinforce payment criteria set out by ABI (Association of British Insurers) if vehicle rate or penalty for late payment charge is disputed
  • Push for commitment from third party Insurer for payment and making. recommendations to Team Leader when litigation should commence


Experience required for the Cash Collections Negotiator:

  • Demonstrable high-volume business to business debt collection experience within a fast-paced target driven environment ideally within a similar environment
  • Excellent verbal communication skills, persuasive and assertive
  • Demonstrable proven negotiation skills
  • Great written communication skills, capturing a clear logical summary of situations
  • The ability to prioritise, recognising importance and urgency and work to tight deadlines
  • Results driven with the ability to work under pressure
  • Able to work on own initiative as well as support team and departmental goals and objectives
  • Competent with using MS Office.
  • Knowledge of the ABI, GTA (General Terms of Agreement) would be advantageous but not essential


Working hours and Benefits package:

  • This is a Hybrid role - After 3 months you can work a mix from home and Office
  • Holidays are 22 increasing to 27 with 5 years' service plus bank holidays
  • Pension 5% employer contribution 3% colleague contribution
  • 4 x Basic salary life assurance
  • After successful completion of 3-month welcome period can join the health care scheme which is presently with Bupa





If you require any further information, please contact:

Karla Watts on 0121 321 2444.



Office Use Only:-


Division - Comm

Service - REGISTER



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