Are you a commercially-minded relationship builder with a talent for turning customer loyalty into revenue?

This instantly recognisable brand is looking for a Retention Account Manager to own a portfolio of existing accounts, whose mission it'll be to protect revenue, reduce churn, and uncover hidden growth opportunities while delivering a seamless customer journey.

What’s in it for you?

• Work hours: Monday to Friday, 9am to 5pm
• Salary: £26,000 plus uncapped commission with realistic first year earnings of £38,000
• 31 days holiday, including bank holidays
• Holiday buy back scheme
• Free onsite parking
• Access to a company pension, life assurance, cycle to work scheme
• Enhanced parental policies
• Regular incentives, days away, and team building days
• Wellbeing programme
• Training and development opportunities, with access to Apprenticeships
• Employee perks, which include retail discounts

Retention Account Manager Responsibilities:

• Protect account revenue by monitoring account health and proactively addressing risks to prevent churn
• Strengthen client partnerships through regular engagement, adding value during every interaction
• Effectively and swiftly resolve issues as they arise, and identify issues before they arise
• Identify upsell and cross-sell opportunities within your portfolio
• Use your product knowledge and client knowledge to provide consultative recommendations and deliver tailored solutions
• Deliver retention strategies that reinforce loyalty
• Work with the internal team to deliver a first-class experience
• Record and manage account activity, using the CRM system to track activity and forecast performance

Retention Account Manager Skills and Experience:

• Previous experience in an account management or telesales role with a focus on retention
• Customer-first approach, always looking to enhance a customer's experience
• Proven success in meeting or exceeding targets and KPIs
• Confident communicator, able to influence and build lasting relationships
• Demonstrates strong negotiation, objection-handling, and consultative selling skills
• Tenacious, resilient, results-driven, with a positive mindset

If you require any further information, please contact the office

on 0121 321 2444.

Midas Recruitment provides recruitment services, employing temporary staff and placing permanent employees. When applying to a role through the Midas Recruitment website, your information will be automatically added to the Midas Recruitment database and you agree for your information to be retained in line with our GDPR policy. For more information on how we use and store your data, please visit our privacy policy.

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Division - Comm

Service - REGISTER