Midas Recruitment Ltd

7 High Street

Sutton Coldfield 

B72 1XH

0121 321 2444

admin@midasrecruitment.co.uk

www.midasrecruitment.co.uk

Duties for the role of Telesales Account Manager:

• Drive the customer contact strategy plan through salesforce.com to protect and grow business from a portfolio of existing customers  
• Renew, retain, develop, and close sales deals over the phone
• Accurately forecast and deliver against revenue targets
• Focus on the effectiveness, efficiency, and quality of sales activity not just the quantity
• Work closely with Customer Service and Operations Centres to ensure customers receive a best in class service and ensure cancellations are kept to a minimum
• Pass prospects / leads of the appropriate level to the relevant Telesales New Business Consultant   
• Use the CRM system to effectively record, manage and develop opportunities Continuous Improvement
• Always look to improve the Sales Process and the way things are done  
• Focus on the root cause of problems and help identify ways to solve them  Sales / Customer Culture  
• Champion the Sales strategy ensuring the customer is at the heart of what we do
• Help to promote a culture of excellence in respect of customer service, quality and improvement
• Use targeted Marketing campaigns to unlock the growth potential in your named accounts

Experience required:

• Excellent Communicator
• Builds rapport with customers easily
• A commercially savvy, analytical thinker
• Spots opportunities and capitalises on them
• Demonstrates understanding of sales methodologies
• IT savvy  
• Demonstrates experience in protecting and growing named accounts to deliver against revenue targets
• Proven track record in a tele sales account manager role, ideally in the industry
• Proven experience of using a CRM system, preferably SFDC   
• Has high energy and pace and thrives in a demanding sales environment
• Can be decisive and resilient and is someone who can challenge, respectfully, constructively and effectively

Working hours and Benefits package:

Monday to Friday 9am – 5pm with half hour for lunch

Excellent benefits package

If you require any further information, please contact:

Karla Watts on 0121 321 2444.

Office Use Only:-

Division - Comm

Service - REGISTER