Job Details: Telesales Account Manager

Hygiene Services Provider
Tamworth, West Midlands
£21,500 - £21,500 (OTE £35,000)
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Midas Recruitment Ltd

7 High Street

Sutton Coldfield 

B72 1XH

0121 321 2444


Duties for the role of Telesales Account Manager:


  • Drive the customer contact strategy plan through to protect and grow business from a portfolio of existing customers  
  • Renew, retain, develop, and close sales deals over the phone
  • Accurately forecast and deliver against revenue targets
  • Focus on the effectiveness, efficiency, and quality of sales activity not just the quantity
  • Work closely with Customer Service and Operations Centres to ensure customers receive a best in class service and ensure cancellations are kept to a minimum
  • Pass prospects / leads of the appropriate level to the relevant Telesales New Business Consultant   
  • Use the CRM system to effectively record, manage and develop opportunities Continuous Improvement
  • Always look to improve the Sales Process and the way things are done  
  • Focus on the root cause of problems and help identify ways to solve them  Sales / Customer Culture  
  • Champion the Sales strategy ensuring the customer is at the heart of what we do
  • Help to promote a culture of excellence in respect of customer service, quality and improvement
  • Use targeted Marketing campaigns to unlock the growth potential in your named accounts


Experience required:


  • Excellent Communicator
  • Builds rapport with customers easily
  • A commercially savvy, analytical thinker
  • Spots opportunities and capitalises on them
  • Demonstrates understanding of sales methodologies
  • IT savvy  
  • Demonstrates experience in protecting and growing named accounts to deliver against revenue targets
  • Proven track record in a tele sales account manager role, ideally in the industry
  • Proven experience of using a CRM system, preferably SFDC   
  • Has high energy and pace and thrives in a demanding sales environment
  • Can be decisive and resilient and is someone who can challenge, respectfully, constructively and effectively


Working hours and Benefits package:


Monday to Friday 9am – 5pm with half hour for lunch

Excellent benefits package



If you require any further information, please contact:

Karla Watts on 0121 321 2444.



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