A unique opportunity, this position calls for a detail-oriented Head of Operations who is confident in all areas of operations and has a strong understanding of training, development, and customer service.

What’s in it for you?

• Work Hours: Monday to Friday, 9am to 5pm
• Salary guide: £45,000 - £50,000
• Career progression into a senior leadership position
• Hybrid working, 2 days required in the office
• 25 days holiday, increasing with length of service
• Holiday buy back scheme
• Access to an EAP
• Salary sacrifice pension scheme
• Retail and gym discounts
• Health Cash Plan

Head Of Operations Responsibilities:

• Encourage a culture of learning and high performance by promoting the importance of training and overseeing the management of the administration team
• Work in collaboration with the training administration team to ensure all training KPIs and SLAs are met
• Collate training related data to gather insights on training performance, occupancy rates and profitability
• Review training resources, ensuring resources are up-to-date, in line with regulations and comply with accredited training providers
• Partner with the Operations Director, play an important role in leading transformation projects that touch all departments, ensuring that change is managed across the board and has buy in from teams
• Take ownership for setting up and building an efficient customer service team
• Develop effective customer service strategies and establish service level agreements for the customer service team to adhere to
• Oversee the newly established customer service team, monitoring performance, identifying areas for improvement, and ensuring high quality customer service is delivered

Head Of Operations Skills and Experience:

• A confident and capable Head of Operations/Operations Manager who enjoys a varied role, where no two days are the same
• Demonstrates unrivalled leadership and management skills, confident in motivating and managing a team
• Possesses excellent project management skills, understands the methodology behind projects and is capable of planning and overseeing projects from conception through to completion
• A project management qualification such as Prince2 would be a distinct advantage
• Detail-oriented, able to monitor and analyse data to inform future decisions
• Superb organisation and time management skills, able to prioritise, delegate and meet deadlines
• Strong IT skills with particular knowledge of Microsoft Dynamics
• Skilled communicator, able to confidently liaise at all levels and build trust

If you require any further information, please contact the office

on 0121 321 2444.

Midas Recruitment provides recruitment services, employing temporary staff and placing permanent employees. When applying to a role through the Midas Recruitment website, your information will be automatically added to the Midas Recruitment database and you agree for your information to be retained in line with our GDPR policy. For more information on how we use and store your data, please visit our privacy policy.

Internal Use Only:-

Division - Comm

Service - REGISTER