Job Details: Claims Negotiator

Accident Management Company
Lichfield, Staffordshire
£21,000 - £25,000
Job Ref.
Job Type
Date posted
Hybrid Working
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Midas Recruitment Ltd

7 High Street

Sutton Coldfield 

B72 1XH

0121 321 2444



Our Client is looking for a Claims Negotiator to join their expanding team. They are a well-known, UK based Company with the Head Office in Lichfield. This business has enjoyed substantial growth over recent years and is now looking to increase head count to cope with the demands of a growing company. This role is to deliver monthly pledge and cash targets through effective resolution of motor claims


Duties for the Claims Negotiator include:


  • Investigating causes of non -payment delays and resolve promptly
  • Review case history of assigned claims, liaising with internal departments as needed to establish status
  • Update the BackOffice system with accurate clear records of discussions had, next steps and time frames
  • Review file, location, and road layout of accident, speaking with client and witnesses if liability is disputed
  • Produce a chronology of events through liaising with Repairers and Insurers if hire period is disputed, making recommendations re next step
  • Reinforce payment criteria set out by ABI (Association of British Insurers) if vehicle rate or penalty for late payment charge is disputed
  • Push for commitment from third party Insurer for payment and making recommendations to Team Leader when litigation should commence
  • Agree all under recoveries with Margin Protection Team
  • Observing and complying with GDPR to achieve objectives and targets set


Person Specifications for the Claims Negotiator:


  • Demonstrable high-volume business to business debt collection experience within a fast-paced target driven environment ideally within Insurance
  • Excellent verbal communication skills, persuasive and assertive
  • Demonstrable proven negotiation skills
  • Great written communication skills, capturing a clear logical summary of situations.
  • The ability to prioritise, recognising importance and urgency and work to tight deadlines
  • Results driven with the ability to work under pressure
  • Able to work on own initiative as well as support team and departmental goals and Objectives
  • Competent with using MS Office.
  • Knowledge of the ABI, GTA (General Terms of Agreement) would be advantageous but not essential.
  • Demonstrable experience of achieving against targets


Additional information:


  • This is a Hybrid role - After 3 months you can work a mix from home and Office
  • Holidays are 22 increasing to 27 with 5 years' service plus bank holidays
  • Pension 5% employer contribution 3% colleague contribution
  • After successful completion of 3-month welcome period can join the health care scheme which is presently with Bupa
  • 4 x basic salary life assurance
  • Free on-site Parking




If you require any further information, please contact:

Karla Watts on 0121 321 2444.



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