An exciting opportunity has arisen for a Customer Support Administrator to join a fast-paced organisation. Working across multiple systems, you'll provide vital administrative support, maintain accurate data, produce reports and help ensure operational processes are completed efficiently. Strong attention to detail, organisation and Excel skills are key to success in this role.

What’s in it for you?

• Work hours:
• Salary: £25,000 to £28,000
• Monday to Friday - 37.5 Hours per week
• Friendly and supportive working environment
• Opportunity to gain valuable experience within a thriving business

Customer Support Administrator Responsibilities:

• Investigate and resolve operational and customer queries using multiple internal systems.
• Manage a varied administrative workload, ensuring tasks are completed accurately and within agreed timescales.
• Review, validate and update information across multiple systems to maintain accurate business records.
• Investigate discrepancies, identify solutions and resolve queries in a timely and professional manner.
• Prepare reports and analyse data using Excel to support operational performance and business decisions.
• Work closely with colleagues across different departments to ensure efficient processes and a high standard of service.
• Identify opportunities to streamline processes, improve data quality and enhance operational efficiency.
• Ensure all activities are carried out in line with internal procedures, quality standards and compliance requirements.
• Support the wider team by maintaining excellent levels of accuracy, productivity and customer service.

Customer Support Administrator Skills and Experience:

• Previous experience in a customer service, administration or business support role within a fast-paced environment.
• Excellent organisational skills with the ability to manage multiple priorities, work accurately and meet deadlines.
• Strong attention to detail, ensuring customer records, documentation and information are maintained to a high standard.
• Confident using Microsoft Office, particularly Excel, and comfortable working across multiple systems and databases.
• Excellent communication skills, with the ability to build positive relationships and provide professional support to customers and colleagues.
• A proactive, reliable and adaptable approach, with a willingness to take ownership of tasks and support the wider team where needed.

If you require any further information, please contact the office

on 0121 321 2444.

Midas Recruitment provides recruitment services, employing temporary staff and placing permanent employees. When applying to a role through the Midas Recruitment website, your information will be automatically added to the Midas Recruitment database and you agree for your information to be retained in line with our GDPR policy. For more information on how we use and store your data, please visit our privacy policy.

Internal Use Only:-

Division - Comm

Service - REGISTER