Are you an experienced Field Service Engineer looking for a varied role where no two days are the same? This well-established technology provider supports businesses across a range of sectors, and due to continued growth, they're looking to recruit a customer-focused Field Service Engineer to join their successful service team.

This is an excellent opportunity for a technically minded engineer with strong fault-finding skills and a passion for delivering exceptional customer service. You'll be responsible for installing, maintaining and repairing a variety of business-critical technologies while building strong relationships with customers across your designated territory.

What’s in it for you?

• Work hours: 40 hours per week
• Salary: £26,436
• 23 days holiday, increasing with length of service and the ability to purchase more
• Birthday off
• Contributory pension scheme
• Enhanced family leave policies
• Sick pay
• Access to an employee assistance programme
• Childcare vouchers

Field Service Engineer Responsibilities:

• Diagnose and repair a wide range of printers, multifunction devices, photocopiers and associated technologies
• Install, configure, and commission new equipment at customer sites
• Carry out maintenance visits to maximise equipment performance and reliability
• Provide guidance and basic training on equipment use when needed
• Manage service calls in line with agreed service level agreements and response targets
• Maintain accurate service records and job reports
• Liaise with the internal service and technical support teams to ensure successful resolution of customer issues
• Manage parts and ensure faulty parts are returned
• Identify potential issues and highlight these to customers and colleagues
• Represent the business professionally and maintain excellent customer relationships

Field Service Engineer Skills and Experience:

• Previous field service engineering experience, with particular experience in supporting printers, multifunctional devices, and scanners
• Experienced working within a service-led environment to SLA targets
• Demonstrates a good understanding of networking, connectivity and software troubleshooting
• Naturally solutions focused, with strong fault-finding and diagnostic skills
• Superb organisation skills, able to work independently and manage own workload
• Holds a full UK driving licence

If you require any further information, please contact the office

on 0121 321 2444.

Midas Recruitment provides recruitment services, employing temporary staff and placing permanent employees. When applying to a role through the Midas Recruitment website, your information will be automatically added to the Midas Recruitment database and you agree for your information to be retained in line with our GDPR policy. For more information on how we use and store your data, please visit our privacy policy.

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Division - Comm

Service - REGISTER