Ready to be at the heart of customer interactions?

We're partnering with a thriving business that's closely linked to the insurance industry as they look to find a reliable Customer Service Administrator. Initially offered on an ongoing temporary basis, this role has been introduced to take the load off the wider team and offer hands-on support. For the right candidate, there's a very real possibility of this role transitioning into a permanent position as the business continues to thrive.

What’s in it for you?

• Work hours: Monday to Thursday, 12 to 16 hours per week
• Salary: £12.71 per hour
• Friendly and supportive working environment
• Opportunity to gain valuable experience within a thriving business
• Potential for a permanent position as the company continues to grow

*TEMP* Customer Service Administrator Responsibilities:

• Manage the primary inbox and responding to customer emails in a professional and timely manner
• Confidently handle a variety of customer enquiries via email, including complaints and general queries
• Resolve customer issues and provide effective solutions
• Send copies of rental agreements and supporting documentation to customers
• Guide customers through the process and provide regular updates
• Contact customers regarding outstanding fines or fuel charges
• Forward emails to the appropriate team members when required
• Provide administration and customer service support to the wider team as needed

*TEMP* Customer Service Administrator Skills and Experience:

• Previous experience in a customer service and/or administrative role
• A solutions-focused approach with strong problem-solving skills
• Excellent written and verbal communication skills, particularly skilled in writing emails
• High attention to detail and strong organisational abilities
• Good working knowledge of Microsoft Office applications
• Experience using Gira would be advantageous, but is not essential

If you require any further information, please contact the office

on 0121 321 2444.

Midas Recruitment provides recruitment services, employing temporary staff and placing permanent employees. When applying to a role through the Midas Recruitment website, your information will be automatically added to the Midas Recruitment database and you agree for your information to be retained in line with our GDPR policy. For more information on how we use and store your data, please visit our privacy policy.

Internal Use Only:-

Division - Temp Desk

Service - TEMP JOB