An award-winning, independent company with a dynamic operations team is looking to grow by hiring a Customer Service Executive who naturally goes above and beyond.

Primarily operating at a B2B level, this role offers an exciting blend of customer service, administration, and planning, making it a true all-rounder position and perfect for someone who thrives on juggling multiple tasks and genuinely enjoys building strong relationships with customers.

What’s in it for you?

• Work hours: Monday to Friday, 8am to 5pm with 30 minute lunch
• Salary: £27,500 to £32,000 depending on experience
• 20 days holiday plus bank holidays
• Free car parking

Customer Service Executive Responsibilities:

• Professionally handle incoming customer calls, providing effective resolutions over the phone and via email
• Maintain the in-house database, keeping track of all customer interactions and account activity
• Keep track of out of service products, liaising with Engineers to schedule repairs and allocate work
• Monitor Engineer jobs to ensure they have completed each job to agreed standards
• Maintain strong relationships with customers, keeping them updated through the repair process and ensuring they are happy with the outcome
• Collaborate with the wider administration team to ensure all work is completed to agreed deadlines and SLAs
• Compile and submit daily repair schedules and a log of completed repairs

Customer Service Executive Skills and Experience:

• Skilled customer service professional with a proven track record of handling multiple incoming calls and resolving queries
• Experience in a call centre/call handling environment would be a distinct advantage
• Naturally customer focused and is committed to delivering first-class customer service
• Exemplary communicator, with a professional and engaging telephone manner
• Good administration skills and capable of updating records and maintaining customer records
• Strong IT skills, able to utilise an in-house database and experience of using MS Excel would be preferred
• Excellent organisation skills, enjoys working in a fast-paced environment and is able to work under pressure
• Self-motivated, able to work on own initiative and can be trusted to work with minimum supervision

If you require any further information, please contact the office

on 0121 321 2444.

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