We absolutely love working with this company, and we're confident you will too! Due to movement in the team, they're now looking for a Customer Service Administrator who enjoys chatting with people just as much as keeping on top of the admin.

Small but mighty, this specialist manufacturer supplies the luxury sector and has every reason to be proud, not only of their premium products but also their fantastic team. Down-to-earth and genuinely friendly, you'll be joining a company where everyone works hard, supports each other, and will pop the kettle on without much fuss.

What’s in it for you?

• Work Hours: Monday to Thursday, 9am to 5pm; 4pm finish on a Friday
• Salary: £24,000 - £28,000 depending on experience
• 20 days holiday plus bank holidays
• Christmas shutdown
• Individual annual performance bonus
• Annual team bonus
• Pension scheme

Customer Service Administrator Responsibilities:

• Be the friendly point of contact for customers, whether by email or over the phone, always on hand to offer your help
• Handle all incoming queries with professionalism, enthusiasm, and genuine care
• Prepare and send tailored quotes and follow up to make sure nothing slips through the cracks
• Accurately process customer orders, ensuring ever detail is spot on
• Create accurate sales invoices and help keep stock levels in check
• Work closely with the General Manager and Warehouse team to make sure every order is fulfilled on time
• Ensure every customer enjoys a positive experience
• Provide invaluable admin support to the sales team and General Manager, keeping the CRM up to date

Customer Service Administrator Skills and Experience:

• Someone with experience in customer service, administration, or sales support, you know how to keep customers happy and things running smoothly
• A confident communicator with great interpersonal skills and a professional yet friendly telephone manner
• Exceptionally organised and able to thrive in a fast-paced environment
• Has sharp eye for detail, which ensures nothing slips past you
• The kind of person who always aims to go above and beyond to deliver great service
• Flexible and proactive, you're happy to take on ad-hoc tasks and work closely with the General Manager to get things done
• A true team player who enjoys being part of a small, supportive group but also has the confidence to work independently and take ownership of tasks
• Self-motivated, driven, and proud of your strong administration skills.
• Experience with Sage 200 and Excel would be a real bonus

If you require any further information, please contact the office

on 0121 321 2444.

Midas Recruitment provides recruitment services, employing temporary staff and placing permanent employees. When applying to a role through the Midas Recruitment website, your information will be automatically added to the Midas Recruitment database and you agree for your information to be retained in line with our GDPR policy. For more information on how we use and store your data, please visit our privacy policy.

Internal Use Only:-

Division - Comm

Service - REGISTER