Working as part of a close-knit team, this national company with offices in Birmingham, is looking to enhance its customer service team by hiring a Customer Service Executive to act as the first point of contact for a wide array of customers.

What’s in it for you?

• Work hours: Monday to Friday, 9am to 5pm, with a 4:30pm finish on Friday
• Salary: £26,000
• 20 days holiday plus bank holidays
• Free on-site parking
• Career progression opportunities
• Regular pay reviews
• Casual dress

Customer Service Executive Responsibilities:

• Create a brilliant first impression by welcoming every customer with a warm, professional, and friendly approach, ensuring they feel valued
• Provide excellent support by handling incoming queries with confidence, using your in-depth product knowledge to resolve questions and offer helpful guidance
• Take ownership of customer complaints, resolving them in a timely manner. Where issues require further action, escalate them appropriately while keeping the customer updated every step of the way
• Work closely with other departments to stay informed about customer deliveries and business updates, ensuring you can provide accurate information and proactively keep customers in the loop
• Capture and share valuable customer feedback and insights with the senior team, playing an important role in driving improvements and enhancing the overall customer experience

Customer Service Executive Skills and Experience:

• Previous customer service experience, it's likely that you'll have worked in a telephone-based, B2C role and know how to create a positive experience for every customer
• Possesses a customer-first mindset, is professional, approachable and confident handling all types of customer queries
• Demonstrates excellent problem-solving skills, has a proven ability to resolve complaints, both written and verbal, with fairness and empathy
• Excellent communicator who's just as confident writing professional letters as you are speaking over the phone
• Strong administration skills, comfortable using CRM systems and Microsoft Office to manage customer data
• Tech-savvy, can use MS Office packages and CRM systems, experience with Salesforce is a bonus
• Warm, welcoming, proactive, detail-driven and motivated by results

If you require any further information, please contact the office

on 0121 321 2444.

Midas Recruitment provides recruitment services, employing temporary staff and placing permanent employees. When applying to a role through the Midas Recruitment website, your information will be automatically added to the Midas Recruitment database and you agree for your information to be retained in line with our GDPR policy. For more information on how we use and store your data, please visit our privacy policy.

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