Working with an existing set of loyal accounts, this Account Manager position is perfectly suited to a candidate who enjoys getting on the phone, building rapport, and identifying opportunities for upselling and cross-selling.

What’s in it for you?

• Work hours: Monday to Friday, 9am to 5pm - 35 hours per week - 2 x 15-minute breaks and ½ hour lunch
• Salary: £25,000 plus uncapped commission with realistic first year earnings of £33,500
• Hybrid working after probation, 3 days in office
• 31 days holiday, including bank holidays
• Holiday buy back scheme
• Free onsite parking
• Access to a company pension, life assurance, cycle to work scheme
• Enhanced parental policies
• Regular incentives, days away, and team building days
• Wellbeing programme
• Training and development opportunities, with access to Apprenticeships
• Employee perks which includes retail discounts

Account Manager Responsibilities:

• Proactively engage with customers to identify opportunities for upselling and cross-selling, with the goal of maximising account profitability.
• Build and maintain strong relationships with existing customers to drive retention and long-term loyalty
• Communicate effectively with customers to understand their needs, offer tailored solutions, and confidently close sales over the phone
• Deliver exceptional customer service by responding promptly and professionally to all enquiries, ensuring a positive experience at every touchpoint
• Consistently work toward individual and team sales targets, actively managing a robust pipeline to meet and exceed KPIs
• Collaborate with internal teams, referring qualified leads to relevant departments to ensure the best outcome for the customer and the business
• Maintain accurate records within the CRM, logging all sales activity and ensuring customer data is current and complete

Account Manager Skills and Experience:

• Previous sales or account management experience ideally gained in a B2B environment
• Confident on the phone, articulate and able to build rapport with ease
• Enjoys identifying opportunities and developing leads
• Commercially aware, with a good understanding of business needs and how to solve them
• Motivated and target driven with a proven ability to meet and exceed expectations

If you require any further information, please contact the office

on 0121 321 2444.

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Division - Comm

Service - REGISTER