If you're confident providing first-class customer support and enjoy delivering a memorable customer service experience, this fantastic Customer Support Specialist vacancy is worth considering!

What’s in it for you?

• Work hours: 24 hours per week - Wednesday, Thursday, Friday - 9am to 5.30pm with a half an hour lunch
• Salary guide: £18,880 plus a monthly lunch allowance of £80.50
• 12 days basic holiday plus bank holidays, increasing with the length of service

Benefits following 6-month probation:

• Life Assurance and Group Income Protection (subject to qualifying rules in force at the time)
• Increased Employer pension contribution
• Eligibility for the Car Scheme
• Private Medical Insurance
• Hybrid working after successful completion of their probation period (subject to the Manager’s discretion)

Customer Support Specialist Responsibilities:

• Regularly liaise with business customers to resolve queries, aiming to provide a one-call resolution
• Build relationships with customers and foster close-knit relationships that enable you to deliver exceptional service
• Liaise with customers over the phone and via email to process orders, working together to ensure the products are in line with their requirements and timescales
• Offer support across the wider customer service team when necessary
• Record all customer contact through the system

Customer Support Specialist Skills and Experience:

• Proven experience gained in a similar customer service role, with a history of delivering excellent customer service
• Solutions-focused with plenty of initiative, always looking at ways to make improvements and confident resolving issues
• Strong communicator, able to deliver information clearly and concisely and understands the importance of listening
• A team player, happy to help where needed and undertake ad-hoc tasks
• Good administration skills with the ability to record information through CRM systems
• Possesses a minimum of 4 GCSE's, including Maths and English

If you require any further information, please contact the office

on 0121 321 2444.

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