The helpdesk team of this renowned not-for-profit is growing and has an opening for a resolutions-focused Customer Service Advisor who has a proven track record of delivering excellent customer service.

What’s in it for you?

• Work hours: Monday to Friday, 9am to 5pm - 35 hours per week
• Salary: £23,000
• Hybrid working
• Casual dress
• Company pension
• Employee discount
• On-site parking
• Sick pay
• Wellness program

Customer Service Advisor Responsibilities:

• Use your strong communication skills to deliver a first-class customer experience
• Answer high volume inbound calls from existing customers and corporate clients
• Resolve incoming queries with an aim to provide a one call resolution
• Provide information regarding the company's services
• Effectively handle complaints, using your exceptional listening and problem-solving skills to effective resolve complaints
• Maintain the CRM system by accurately recording calls

Customer Service Advisor Skills and Experience:

• Possesses previous customer service experience which has ideally been gained in a call centre environment
• Proven track record of delivering excellent customer service and is confident dealing with complaints
• Demonstrates good administration skills coupled with good IT skills, capable of using all Microsoft Office package
• Exceptional communication skills, able to articulate clearly, liaise at all levels, and maintain a high-level of professionalism
• Solutions-focused with strong problem-solving skills with the ability to resolve issues quickly
• Resourceful and motivated, with a can-do attitude

If you require any further information, please contact:

Karla Watts on 0121 321 2444.

Midas Recruitment provides recruitment services, employing temporary staff and placing permanent employees. When applying to a role through the Midas Recruitment website, your information will be automatically added to the Midas Recruitment database and you agree for your information to be retained in line with our GDPR policy. For more information on how we use and store your data, please visit our privacy policy.

Internal Use Only:-

Division - Comm

Service - REGISTER