Job Details: Customer Service Advisor

Parcel Carrier
Curdworth, Sutton Coldfield
£21,560 - £21,560 (OTE £1,200)
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Midas Recruitment Ltd

7 High Street

Sutton Coldfield 

B72 1XH

0121 321 2444


About the Client:

Our client is a large parcel carrier who has built an excellet reputation with a franchise. The reputation for customer focused logistics has gone from strength to strength and they are now looking to expand their team further to cope with ever increasing demand.


Duties for the role of Customer Service Advisor include:

  • Providing each and every customer with an enjoyable customer service experience by providing Right First-Time responses and a high level of customer care and attention at all times
  • Being first point of contact, the role acts as a representative for the company and contributes to the lasting impression customers have
  • Owning & Resolving customer enquiries received through different communication channels email, phone, live chat, WhatsApp & Social Media
  • Liaising with internal departments and depots to ensure all actions have been carried out in line with service levels and required timescales
  • Progress reporting and chasing of overdue services
  • Meet all customer needs and exceed expectations
  • Provide accurate information to resolve all queries and complaints
  • Proactively seek solutions to problems, notifying Management when concerns arise
  • Generate monthly, quarterly, annual reports for management & customers


Experience required for the Customer Service Advisor:

  • Experience of achieving Customer Excellence
  • Used to working in a similar, customer focused envirnment
  • Workign in a solo role but within a team enviroment
  • Excellent written and verbal communication skills


Working hours and Benefits package:

  • Working across 2 shifts: Monday to Friday - Week 1: 8am - 4:30pm Week 2: 9:30am - 6pm
  • £100 monthly attendance bonus
  • Onsite canteen and breakout area boasting TV and an ice hockey table
  • On site barrista and chef offering cost price food
  • 20 days holiday + Bank Holidays
  • Company pension






If you require any further information, please contact:

Karla Watts on 0121 321 2444.



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